Customer Care

At BECCA our mission is to provide excellent customer service, every time to everyone. Which is why our customer service department is now called Customer Care. Please do not ever hesitate to call or email us with your questions, we are always here to help!

A few ways we’re taking Customer Care to a new level:

- Complimentary Shipping: free standard shipping on all U.S. orders for BECCA account holders
- The Complexion Exchange Program: complimentary exchange of your foundation or concealer if you didn’t get the right shade on the first try
- More Time: 60 days to return for a full refund and 61-90 days to return for a store credit

xo, Sarah BECCA Customer Care & Stylist
care@beccacosmetics.com

Frequently Asked Questions

- SHIPPING
- RETURNS
- MY ORDER
- PRODUCT QUESTIONS
- MORE QUESTIONS ANSWERED

 

SHIPPING

We offer complimentary Standard Shipping on ALL U.S. orders for BECCA account holders – no promotion code needed, just create an account before purchasing and get your BECCA order shipped free!

-Ground Service FREE to 48 contiguous states, typically arrives in 3-5 business days

-3 Day Shipping $5.95, typically arrives in 4 business days

-2 Day Shipping $10.95, typically arrives in 3 – 4 business days

-1 Day Shipping $16.95, typically arrives in 2 – 3 business days

-USPS Priority $6.95 or FREE for Hawaii, Alaska, & Military APO/FPO/DPO addresses, typically arrives in 3 – 5 business days (time varies for Hawaii, Alaska & military addresses)

Processing Time
- Orders placed by noon EST Monday through Friday will start processing the same day.
- Processing usually takes 1 business day. A business day is considered Monday-Friday, excluding holidays.
- Total delivery times include processing and are based on orders placed Monday-Friday.
- Orders placed on weekends and holidays will be processed the following business day.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping to Hawaii & Alaska
For orders shipping to Hawaii and Alaska we offer USPS Priority, 2 Day and 1 Day shipping services. Orders $50 and over will be shipped free of charge with USPS Priority.

Shipping to a P.O. Box & U.S. Territories
At this time, we cannot ship to a P.O. Box or U.S. Territories including Puerto Rico & Guam. Please contact Customer Care for more information.

Shipping to APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 30 days.

Shipping Internationally
Please visit our International Shopping page for details on international shipping options.

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RETURNS

We hope you enjoy every purchase from BECCA Cosmetics Online; however, if you are not completely satisfied with your purchase you may return the unused portion within 60 days for a full refund. Returns received 61-90 days after the purchase will receive a store credit hat can be used toward your next beccacosmetics.com purchase. Returns received after 90 days will not be accepted. We regret that original shipping and return shipping charges are non-refundable, unless it is a result of our error or on orders eligible for the Complexion Exchange Program.

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MY ORDER

When will I receive my package?
Most orders are processed within 24 hours of receipt, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- Orders with Second Day and Overnight Shipping will be processed the same day if received by noon EST (except weekends and holidays) dependent on product availability and credit card authorization.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

What is the status of my order?
Once your order is processed for shipping, you will receive an email with your tracking number and shipping carrier. Please note: if the shipping carrier has not scanned the package yet there may not be any tracking information available. Please contact BECCA Customer Service via email or phone at 1.855.442.3222 if you have any questions or concerns. Please include your order number with all inquiries to help us resolve your answer as quickly as possible.

Can I cancel my order?
Because we strive to get your order processed, packed and shipped as quickly as possible, it is often not possible to cancel an order after is has been placed. Please contact BECCA Customer Service via phone at 1.855.442.3222 to request an order cancellation. We will try our best to catch it in time, but cannot guarantee that it will be cancelled.

Can I add to or edit my order?
Similarly to cancelling, because we strive to get your order processed, packed and shipped as quickly as possible, it is often not possible to edit an order after it has been placed. Please contact BECCA Customer Care via phone at 1.855.442.3222 to request an order edit. We will try our best to catch it in time, but cannot guarantee that the change will be made.

I received my order but something was missing, will I be receiving at a later date?
If an item has become unavailable at the time your order was placed, you will not be charged for the product that was short shipped. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. You can also contact BECCA Customer Care via email or phone at 1.855.442.3222 for more details on your particular order. We will also be happy to place you on our wish list so we may notify you when the item becomes available to order.

What is the status of my return? When can I expect to see my return refunded?
Once your package is received and processed by the BECCA Returns Department, typically within 10 business days of receipt, your refund will be processed and the credit applied to the original method of payment within 5 business days. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. Please contact BECCA Customer Care via email or phone at 1.855.442.3222 if you have any questions or concerns.

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PRODUCT QUESTIONS

How do I select the correct shade?
We’ve created the BECCA Foundation Finder that provides tips to help you select the perfect shade. You may also submit an inquiry via Ask a Styist to receive product and shade recommendations from our team of professional makeup artists.

Can someone help me get shade matched?
Contact us via our Ask a Stylist form and one of our BECCA stylists will be able to provide personalized recommendations for your complexion. Be sure to answer as many questions as you can and add a photo for the best shade matching experience.

Is it possible to find products that have been discontinued or were only available for a limited time?
Discontinued & limited edition products will be available in the Farewell is a section of the BECCA website as long as they are still available. If you are unable to locate the product you are looking for, please email us for further assistance.

How do I know when an item will be restocked online or stocked in stores?
Contact BECCA Customer Care via email or phone at 1.855.442.3222 with the product and shade name along with your zip code. We will let you know when the item will be restocked and available to order near you.

How does BECCA ensure they are meeting global product and ingredient regulations?
At BECCA we have held ourselves to the highest standards of quality for more than 15 years. We are committed to selling only safe products and work diligently to ensure that our formulations and packaging meet our exceedingly high standards and comply with applicable regulations in every country in which our products are sold. We also continuously strive to meet or exceed the changing needs of our consumers worldwide. We value and listen to your feedback, which may mean taking steps to reformulate and updated our products from time to time. For more information, please check specific product pages for planned or confirmed formula updates.

Has the Shimmering Skin Perfector Pressed product formula changed?
There is no formula change to any products in the Shimmering Skin Perfector range, including the Shimmering Skin Perfector Pressed in Champagne Pop featured in the Limited Edition Face Palette. It is the same formula you know and love.

Why is the order of the ingredients different on my Shimmering Skin Perfector Pressed product to that listed in the Limited Edition Face Palette?
A common practice when brands expand into new markets overseas is the Harmonization of Ingredient Labels (IL) to help keep ingredient information consistent worldwide. As we grow internationally and start featuring Harmonized Ingredient Labels, you may notice some small changes to the label. For example, the descending order of ingredients may change slightly or “the may contain” section, where all colorants and pigments are listed, may expand as the shade category expands. These updates do not impact product formulas in anyway, the changes apply to packaging only, strictly to meet necessary labeling requirements.

How do international Regulations and Guidelines impact the ingredients listed on my products?
It is important our Ingredient Labels comply with Regulatory regulations and guidelines in the different countries in which our products are sold. As we update packaging for global regions, you may notice some small changes to the label. For example, where Mica is placed on the Ingredients Label. In the European Union (EU) Mica is not considered a ‘colorant or pigment”and would be featured in the body of the Ingredient Label. Whereas, in the United States (US), Mica is considered a colorant, so in a harmonized Ingredient Label, Mica would be listed before the "May Contain" section of the Ingredient Label. These updates do not impact product formulas in anyway, the changes apply to packaging only, strictly to meet necessary labeling requirements.

Does BECCA test on animals?
No. BECCA condemns the testing of any cosmetic products, or any cosmetic ingredients, on animals. BECCA actively participates in collaborative research to prove that other methods are in fact more relevant and reliable. BECCA test its products comprehensively in human clinical trials. All trials are conducted on paid volunteers and neither BECCA, nor any company contracted to BECCA, conducts tests on animals.

Are BECCA products Gluten Free?
BECCA Cosmetics does not claim any of our products are gluten free. For further questions, please contact Customer Care via email or phone at 1.855.442.3222 for assistance.

Do BECCA products contain parabens?
Most BECCA products are paraben-free; however, some are not. We’ve included a full listing of ingredients for each product on the product page and try to call out highlights like “paraben-free” in the product details. Please feel free to contact us if you have any questions or concerns.

Are BECCA products all natural?
BECCA does not claim to be “all natural” and believes this claim to be a misleading marketing ploy. Nor do we believe that natural is necessarily better; for example, consider how many people are allergic to certain foods, certain plants, pollens, suffer from hay-fever, etc. Products using plant extracts/plant oils need higher levels of preservatives than mineral oils. Imagine what a bowl of salad would look like if it was left in your fridge for three months! Many oils are known to irritate and cause breakouts and allergic reactions. Further, the methods used to extract some of these oils (solvent extraction using hexane, a known carcinogen) are not at all “natural”.

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MORE QUESTIONS ANSWERED

Is there a limit to how large my order can be?
BECCA has a Maximum Purchase Policy, which limits orders to three of any single item and a $300 total order limit. We reserve the right to cancel any order over this limit or perceived as fraudulent. Please contact BECCA Customer Care via email or phone at 1.855.442.3222 if you have any questions or concerns.

What is the Shade Match Guarantee™?
With a full range of foundations, powders and concealers, we've created colour so that every woman on the planet can find her perfect shade. It's our guarantee.

Which products qualify for the Complexion Exchange Program?
Ultimate Coverage Complexion Crème, Ever-Matte Shine Proof Foundation, Perfect Skin Mineral Powder Foundation, Aqua Luminous Perfecting Foundation and Ultimate Coverage Concealing Crème purchased on beccacosmetics.com qualify for the Complexion Exchange Program. Any foundations and concealers purchased at a 3rd party retailer or located in the Farewell section of beccacosmetics.com do not qualify, including Stick Foundation, Luminous Skin Colour, Fine Pressed Powder, Fine Loose Finishing Powder and Dual Coverage Compact Concealer.

How do I submit an exchange for the Complexion Exchange Program?
If your qualifying foundation or concealer purchase is not a perfect match and you purchased it from beccacosmetics.com, contact us within 30 days for a complementary shade exchange. Please click here for step-by-step instructions. How do I apply for the Professional Makeup Artist Program? We are so excited to finally launch our new and improved BECCA Pro Program. Please visit this page for details on who qualifies and how to apply.

Why do product shades sometimes look different on my computer?
This is one of the most common challenges of shopping online! Different computer monitors display colors differently based on their resolution and the brightness setting. We recommend setting your computer monitor to a resolution of 800x600 or higher. You can also check your computer documentation for the optimal settings for your particular monitor. You can also contact Customer Care for assistance reviewing a particular shade, we can help explain the shade and provide recommendations that will work best for your skin tone and style.

Where do I enter my promotion code?
In the upper right hand corner of your shopping bag there is a grey box with a space to enter your promotion code. After typing in the code, press the button arrow to complete the request. If the code is valid, the gift or discount will be added to your basket. Please contact us if you have any questions or concerns.

My promotion code isn’t working, what can I do?
A quick checklist of things to confirm:
- Has the deadline passed?
- Does your order reach any value or product qualifications (before shipping & taxes)?
- Is the code you entered free of spaces and typos?
If after double-checking each of these points you are still experiencing issues, please contact us via email or at 1.855.442.3222. Don’t worry; as long as you contact us within the promotion’s valid time window, we will honor the offer once the issue is resolved.

No one is answering the BECCA Customer Care line, how can I get in touch with someone?
Our hours are Monday-Friday 10am to 5pm EST, excluding national holidays. If you are calling during business hours, it is possible that Sarah is assisting another customer. Please feel free to dial us back or send us an email with your inquiry. We will respond to every customer as quickly as possible!

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