Customer Care

At BECCA our mission is to provide excellent care for all of our customers. On every order we offer:

-Complimentary Shipping: free standard shipping on all U.S. orders for BECCA account holders 

- More Time: 60 days to return for a full refund and 61-90 days to return for a BECCAcosmetics.com credit 

For all enquiries, please contact the Customer Care team:
Email: care@beccacosmetics.com

Phone: 1.855.442.3222

Monday-Friday 10am-5pm EST

Frequently Asked Questions

- SHIPPING
- RETURNS
- MY ORDER
- PRODUCT QUESTIONS
- MORE QUESTIONS ANSWERED

 

We offer complimentary Standard Shipping on ALL U.S. orders for BECCA account holders – no promotion code needed, just create an account before purchasing and get your BECCA order shipped free!

-Standard Ground FREE to 48 contiguous states, typically arrives in 3-5 business days

-Preferred Shipping $5.95, typically arrives in 4 business days

-Expedited Shipping $10.95, typically arrives in 3 – 4 business days

-Rush Shipping $16.95, typically arrives in 2 – 3 business days

-USPS Priority $6.95 or FREE for Hawaii, Alaska, & Military APO/FPO/DPO addresses, typically arrives in 3 – 5 business days (time varies for Hawaii, Alaska & military addresses)

Processing Time
- Orders placed by noon EST Monday through Friday will start processing the same day.
- Processing usually takes 1 business day. A business day is considered Monday-Friday, excluding holidays.
- Total delivery times include processing and are based on orders placed Monday-Friday.
- Orders placed on weekends and holidays will be processed the following business day.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping to Hawaii & Alaska
For orders shipping to Hawaii and Alaska we offer USPS Priority, 2 Day and 1 Day shipping services. Orders $50 and over will be shipped free of charge with USPS Priority.

Shipping to a P.O. Box & U.S. Territories
At this time, we cannot ship to a P.O. Box or U.S. Territories including Puerto Rico & Guam. Please contact Customer Care for more information.

Shipping to APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 30 days.

Shipping Internationally
Currently BECCAcosmetics.com does not offer International Shipping. We’re working hard to bring our brand to all #BECCAbeauties around the world. For a list of international stockist please visit our International Orders Page.

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We hope you enjoy every purchase from BECCA Cosmetics Online; however, if you are not completely satisfied with your purchase you may return the unused product, along with proof of purchase within 60 days for a full refund. Returns received 61-90 days after the purchase will receive a store credit that can be used toward your next BECCAcosmetics.com purchase. Returns received after 90 days will not be accepted. We regret that original shipping and return shipping charges are non-refundable.

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When will I receive my package?
Most orders are processed within 24 hours of receipt, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- Orders with Second Day and Overnight Shipping will be processed the same day if received by noon EST (except weekends and holidays) dependent on product availability and credit card authorization.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

What is the status of my order?
Once your order is processed for shipping, you will receive an email with your tracking number and shipping carrier. Please note: if the shipping carrier has not scanned the package yet there may not be any tracking information available. Please contact BECCA Customer Service via email care@beccacosmetics.com or phone at 1.855.442.3222 if you have any questions regarding the status of your order. Please include your order number with all inquiries to help us resolve your answer as quickly as possible.

Can I cancel my order?
Because we strive to get your order processed, packed and shipped as quickly as possible, it is often not possible to cancel an order after is has been placed. Please contact BECCA Customer Service via phone at 1.855.442.3222 to request an order cancellation. We will try our best to catch it in time, but cannot guarantee that it will be cancelled.

Can I add to or edit my order?
Just like our cancellation policy above, it is often not possible to edit an order after it has been placed because we’re working as quickly as possible to process, pack and ship your order. Please contact BECCA Customer Care via phone at 1.855.442.3222 to request an order edit. We will try our best to catch it in time, but cannot guarantee that the change will be made.

I received my order but something was missing, will I be receiving at a later date?
If an item has become unavailable at the time your order was placed, you will not be charged for the product that was short shipped. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. You can also contact BECCA Customer Care via email care@beccacosmetics.com or phone at 1.855.442.3222 for more details on your order. We will also be happy to place you on our wish list so we may notify you when the item becomes available to order.

What is the status of my return? When can I expect to see my return refunded?
Once your package is received and processed by the BECCA Returns Department, typically within 10 business days of receipt, your refund will be processed and the credit applied to the original method of payment within 5 business days. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. Please contact BECCA Customer Care via email care@beccacosmetics.com or phone at 1.855.442.3222 if you have any questions.

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How do I select the correct shade?
We’ve created the BECCA Foundation Finder that provides tips to help you select the perfect shade. You may also submit an inquiry via Ask a Styist to receive product and shade recommendations from our team of professional makeup artists.

Can someone help me get shade matched?
Contact us via our Ask a Stylist form and one of our BECCA stylists will be able to provide personalized recommendations for your complexion. Be sure to answer as many questions as you can and add a photo for the best shade matching experience.

Is it possible to find products that have been discontinued or were only available for a limited time?
If you are unable to locate a product you are looking for on BECCAcosmetics.com it may have been Limited Edition or discontinued, please email care@beccacosmetics.com for further assistance.

How do I know when an item will be restocked online or stocked in stores?
Contact BECCA Customer Care via email or phone at 1.855.442.3222 with the product and shade name along with your zip code and we will do our best to let you know when the item will be restocked and available to order near you.

How does BECCA ensure they are meeting global product and ingredient regulations?
At BECCA we have held ourselves to the highest standards of quality for more than 15 years. We are committed to selling only safe products and work diligently to ensure that our formulations and packaging meet our exceedingly high standards and comply with applicable regulations in every country in which our products are sold. We also continuously strive to meet or exceed the changing needs of our consumers worldwide. We value and listen to your feedback, which may mean taking steps to reformulate and updated our products from time to time. For more information, please check specific product pages for planned or confirmed formula updates.

Has the Shimmering Skin Perfector Pressed product formula changed?
There is no formula change to any products in the Shimmering Skin Perfector range, including the Shimmering Skin Perfector Pressed in Champagne Pop featured in the Limited Edition Face Palette. It is the same formula you know and love.

Why is the order of the ingredients different on my Shimmering Skin Perfector Pressed product to that listed in the Limited Edition Face Palette?
A common practice when brands expand into new markets overseas is the Harmonization of Ingredient Labels (IL) to help keep ingredient information consistent worldwide. As we grow internationally and start featuring Harmonized Ingredient Labels, you may notice some small changes to the label. For example, the descending order of ingredients may change slightly or “the may contain” section, where all colorants and pigments are listed, may expand as the shade category expands. These updates do not impact product formulas in anyway, the changes apply to packaging only, strictly to meet necessary labeling requirements.

How do international Regulations and Guidelines impact the ingredients listed on my products?
It is important our Ingredient Labels comply with Regulatory regulations and guidelines in the different countries in which our products are sold. As we update packaging for global regions, you may notice some small changes to the label. For example, where Mica is placed on the Ingredients Label. In the European Union (EU) Mica is not considered a ‘colorant or pigment”and would be featured in the body of the Ingredient Label. Whereas, in the United States (US), Mica is considered a colorant, so in a harmonized Ingredient Label, Mica would be listed before the "May Contain" section of the Ingredient Label. These updates do not impact product formulas in anyway, the changes apply to packaging only, strictly to meet necessary labeling requirements

Does BECCA test on animals?
BECCA is and will remain a cruelty-free company. We do not test our products on animals and we will continue to hold true to this principle.

Are BECCA products Gluten Free?
BECCA Cosmetics does not claim any of our products are gluten free. For further questions, please contact Customer Care via email or phone at 1.855.442.3222 for assistance.

Do BECCA products contain parabens?
Most BECCA products are paraben-free; however, some are not. We’ve included a full listing of ingredients for each product on the product page and specify claims like “paraben-free” in the Details and Ingredients tab of each page. Please feel free to email care@beccacosmetics.com or phone 1.855.442.3222 if you have any additional questions.

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Is there a limit to how large my order can be?
BECCA has a Maximum Purchase Policy, which limits orders to three of any single item and a $300 total order limit. We reserve the right to cancel any order over this limit. Please contact BECCA Customer Care via email care@beccacosmetics.com or phone 1.855.442.3222 if you have any questions or concerns..

Why do product shades sometimes look different on my computer?
This is one of the most common challenges of shopping online! Different computer monitors display colors differently based on their resolution and the brightness setting. We recommend setting your computer monitor to a resolution of 800x600 or higher. You can also check your computer documentation for the optimal settings for your particular monitor. You can also contact Customer Care via email care@beccacosmetics.com or phone 1.855.442.3222 for assistance reviewing a particular shade, we can help explain the shade and provide recommendations that will work best for your skin tone and style.

Where do I enter my promotion code?
In the upper right hand corner of your shopping bag there is a grey box with a space to enter your promotion code. After typing in the code, press the arrow button to complete the request. If the code is valid, the gift or discount will be added to your basket. Please contact us if you have any questions.

What if my promotion code isn’t working?
A quick checklist of things to confirm:
- Has the deadline passed?
- Does your order reach any value or product qualifications (before shipping & taxes)?
- Is the code you entered free of spaces and typos?
If after double-checking each of these points you are still experiencing issues, please contact us via email or at 1.855.442.3222.

What hours does the Customer Care call center operate?
Our call center hours are Monday-Friday 10am to 5pm EST, excluding national holidays. If you are calling during business hours, it is possible that a member of the team is assisting another customer. Please feel free leave a voicemail message or send an email to care@beccacosmetics.com with your inquiry. We will respond to every customer as quickly as possible!

Why is BECCA joining The Estée Lauder Companies?
Our #BECCAbeauties are our guiding light. The past few years have been amazing and we have grown tremendously. We appreciate all of your support and love to help get us where we are today. As we continue on our journey, we are excited to join The Estée Lauder Companies family. With their extra support, we will be able to bring our products and vision to even more #BECCAbeauties worldwide.

Will BECCA products or formulas change in any way?
BECCA’s beloved products and formulas will remain the same. We believe light is the essence of beauty. We are dedicated to each and every one of our fans and your own individual take on beauty. That’s why we are committed to being inclusive and creating products in balanced shade ranges for all skin tones, from fairest to deepest. The Estée Lauder Companies are incredibly supportive of BECCA continuing our mission.

Will BECCA remain cruelty-free?
BECCA is and will remain a cruelty-free company. We do not test our products on animals and we will continue to hold true to this principle.

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