Returns

Thank you for shopping on beccacosmetics.com!

We hope you enjoy every purchase from BECCA Cosmetics Online; however, if you are not completely satisfied with your purchase you may return the unused portion within 30 days for a full refund. We regret that original shipping and return shipping charges are non-refundable, unless it is a result of our error or on orders eligible for the Complexion Exchange Program.

Return Instructions

  • Determine your eligibility for the Complexion Exchange Program. If your return does not qualify, continue here. If your return does qualify proceed to program details for instructions.
  • Final sale items, identified by a price ending in $0.99, cannot be returned.
  • Fill out the Returns Form enclosed in your original shipment and place it inside the return package. Pack and seal your return merchandise securely.
  • Returns should be mailed to:
    BECCA Cosmetics Returns 
    c/o Capacity LLC 
    1112 Corporate Road 
    North Brunswick, NJ 08902
  • For your security, please return your package via an insured carrier (e.g. FedEx or UPS) to ensure safe and prompt delivery. Please retain your shipping receipt, BECCA is not responsible for return packages lost or damaged in transit.

Once your package is received and processed by the BECCA Returns Department, typically within 10 business days of receipt, your refund will be processed and the credit applied to the original method of payment within 5 business days. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider.

Please Note:

  • Only items purchased on www.beccacosmetics.com may be accepted for return.
  • Refunds can only be applied to the original method of payment used for the order.
  • Items purchased as a set, collection, bundle or value price offer must be returned with the complete set or collection, not individual items. Please contact BECCA Customer Service if you have questions.


Complexion Exchange Program

If the foundation, powder or concealer shade purchased on beccacosmetics.com/us is not a perfect match, contact us within 30 days to receive complementary return and replacement shipping. If your purchase was completed after October 15, 2012 and the package was delivered within the 50 United States, you are eligible for the Complexion Exchange Program.

  • Please contact BECCA Customer Service at 1.855.442.3222. Our Beauty Stylists will help you select the perfect shade or refund your purchase.
  • A free return label will be provided to you via email. Please print the label and affix it to the return package.
  • Fill out the Returns Form enclosed in your original shipment and place it inside the return package. Pack and seal your return merchandise securely.
  • Drop off the package at your local FedEx drop-off location or FedEx store.
  • Upon our receipt, we will ship the predetermined replacement shade to the original shipment delivery address.

*Complexion Exchange Program does not apply to Stick Foundation, Fine Pressed Powder or Fine Loose Powder. Offer cannot be applied to beccacosmetics.com orders place prior to October 15, 2012. If after the first exchange the shade still does not match, a full credit will be applied upon receipt of the unused portion of the product. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. Please note, BECCA Industry Alliance members are not eligible for promotional offers. Offer subject to change. Some restrictions may apply.

Damaged Items

For items that have arrived damaged, defective or are not what you ordered, please save the box and merchandise and contact BECCA Customer Service via email or at 1.855.442.3222 for assistance and further instruction.

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