FAQs

ORDER QUESTIONS:


POLICY QUESTIONS:


PRODUCT QUESTIONS:


TECHINICAL QUESTIONS:


OTHER QUESTIONS:

When will I receive my package?

Most orders are processed within 48 hours of receipt, excluding weekends and holidays. Orders placed after 12pm EST may be shipped the following business day. Orders placed on weekends or holidays will be processed on the next business day.

Orders with Second Day and Overnight Shipping will be processed the same day if received by 12:00pm EST (except weekends and holidays) depending on product availability and credit card authorization.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

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What is the status of my order?

BECCA orders are generally shipped within 48 hours of receipt. When your order is processed, you will receive an email with a tracking number linked to the UPS website, where you can view the delivery status. Please contact BECCA Customer Service via email or at 1.855.442.3222 if you have any questions or concerns. Please include your order number with all inquiries.

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Can I cancel my order?

Because we strive to get your order processed, packed and shipped as quickly as possible, it is often not possible to cancel an order after is has been placed. Please contact BECCA Customer Service via email or phone at 1.855.442.3222 to request an order cancellation. We will try our best to catch it in time, but cannot guarantee that it will be cancelled.

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Can I add to or edit my order?

Unfortunately, at this time it is not possible to add to or edit an order after it has been placed. Please contact BECCA Customer Service via email or phone at 1.855.442.3222 if you have any questions or concerns.

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What is the status of my return?

Once your package is received and processed by the BECCA Returns Department, typically within 10 business days of receipt, your refund will be processed and the credit applied to the original method of payment within 5 business days. Please allow an additional 1-2 billing cycles for your credit adjustment to appear on your statement, depending on your card provider. Please contact BECCA Customer Service via email or phone at 1.855.442.3222 if you have any questions or concerns.

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Can I place an order with a shipping or billing address outside the 50 United States?

Unfortunately, at this time beccacomsetics.com/us only accepts shipping and billing addresses within the 50 United States. Please visit our other sites for shipping to the UK, EU and Australia.

United Kingdom – click here

Europe – click here

Australia – click here

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Is there a limit to how large my order can be?

BECCA has a Maximum Purchase Policy, which limits orders to two of any single item and a $250 total order limit. We reserve the right to cancel any order over this limit or perceived as fraudulent. Please contact BECCA Customer Service via email or phone at 1.855.442.3222 if you have any questions or concerns.

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What is your Return Policy?

We hope you enjoy every purchase from BECCA Cosmetics Online; however, if you are not completely satisfied with your purchase you may return the unused portion within 30 days for a full refund. We regret that original shipping and return shipping charges are non-refundable, unless it is a result of our error or on orders eligible for the Complexion Exchange Program. Please click here for the full policy and instruction on returning your order.

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What is the Shade Match Guarantee™?

With a full range of foundations, powders and concealers, we've created colour so that every woman on the planet can find her perfect shade. It's our guarantee.

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Which products qualify for the Shade Match Guarantee™ & the Complexion Exchange Program?

Radiant Skin Satin Finish Foundation, Luminous Skin Colour, Perfect Skin Mineral Powder Foundation and Dual Coverage Compact Concealer are included in the BECCA Shade Match Guarantee™ and Complexion Exchange Program.

Any foundations, powders and concealers located in the Farewell section of beccacosmetics.com/us are not included in the BECCA Shade Match Guarantee™ or the Complexion Exchange Program. Stick Foundation, Fine Pressed Powder, Fine Loose Powder and discontinued shades of Dual Coverage Compact Concealer are ineligible.

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How do I submit an exchange for the Complexion Exchange Program?

If your qualifying foundation, powder or concealer purchase is not a perfect match and you purchased it from beccacosmetics.com/us, contact us within 30 days to exchange it for a new shade of your choice. Receive complimentary return and replacement shipping. Please click here for step-by-step instructions.

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How do I select the correct shade?

We’ve created the BECCA Foundation Finder that provides tips to help you select the perfect shade. You may also submit an inquiry via Ask an Artist to receive product and shade recommendations from our team of professional makeup artists.

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Is it possible to find products that have been discontinued or were only available for a limited time?

Farewell is a section on our website where you can find discontinued or limited edition items that are still available. If you are unable to locate the product you are looking for in the Farewell section, please Please contact BECCA Customer Service via email or phone at 1.855.442.3222 for further assistance.

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Does BECCA test on animals?

No. BECCA condemns the testing of any cosmetic products, or any cosmetic ingredients, on animals. BECCA actively participates in collaborative research to prove that other methods are in fact more relevant and reliable. BECCA test its products comprehensively in human clinical trials. All trials are conducted on paid volunteers and neither BECCA, nor any company contracted to BECCA, conducts tests on animals.

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Do BECCA products contain parabens?

Most BECCA products are paraben-free; however, some of our products do contain parabens. Please read the ingredients carefully and contact BECCA Customer Service via email or at 1.855.442.3222 if you have any questions or concerns.

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Are BECCA products all natural?

BECCA does not claim to be “all natural” and believes this claim to be a misleading marketing ploy. Nor do we believe that natural is necessarily better; for example, consider how many people are allergic to certain foods, certain plants, pollens, suffer from hay-fever, etc. Products using plant extracts/plant oils need higher levels of preservatives than mineral oils. Imagine what a bowl of salad would look like if it was left in your fridge for three months!

Many oils are known to irritate and cause breakouts and allergic reactions. Further, the methods used to extract some of these oils (solvent extraction using hexane, a known carcinogen) are not at all “natural”.

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Why do product shades sometimes look different on my computer?

Different computer monitors display colors differently. We recommend setting your computer monitor to a resolution of 800x600 or higher and checking your computer documentation for the optimal settings for your particular monitor. Please contact BECCA Customer Service via email or at 1.855.442.3222 if you’d like further assistance reviewing a particular shade.

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Where do I enter my promotion code?

Please enter your promotion code in the box marked “Enter your Promotional or Industry Alliance code” below your products in your basket. After typing in the code, press the button “Apply code.” If the code is valid, the gift or discount will be added to your basket. Please contact BECCA Customer Service via email or at 1.855.442.3222 if you have any questions or concerns.

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My promotion code isn’t working, what can I do?

First we recommend confirming that the deadline for the promotion code has not passed and that your order reaches any value or product qualifications. Also, confirm that the code you are entering is accurate our codes are not case sensitive but they are sensitive to spaces and typos. If after confirming it is valid and still not working, please contact BECCA Customer Service via email or at 1.855.442.3222. As long as you contact us within the promotion’s valid time window, we will honor the offer once the issue is resolved.

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No one is answering the BECCA Customer Service line. How can I get in touch with someone?

Our customer service hours are Monday-Friday 10am to 5pm EST, excluding major holidays. If you are calling during business hours, it is possible that the BECCA Customer Service Coordinator is on another line assisting a different customer. Please feel free to dial us back or send us an email with your inquiry. We will respond to every customer as quickly as possible.

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