We hope you enjoy your BECCA online purchases.

Should you be unsatisfied with any BECCA product ordered online, please return it to BECCA within 30 days with your original receipt for us to refund your purchase or send a replacement product.

Please note that only items purchased on may be accepted for a return or exchange. Items purchased from a store or other online retailer will not be accepted.

All refunds are credited to the original payment method.

Please send your package via an insured and prepaid method such as FEDEX to insure safe and prompt delivery when you are returning or exchanging a purchase. Please include your packing slip or invoice number and denote the reason for the return. Shipping and handling fees are not refundable on returns. BECCA is not responsible for returned articles lost in transit.

Instructions for returns and/or exchanges will be included with the invoice enclosed with your order. A pre-printed label is provided for your convenience.

When items are purchased as a set, BECCA is only able to accept returns of complete sets, not individual items.

Your returns will be processed promptly upon their arrival. Processing time for returns is usually 14 business days from the time the return is received.

If you are returning a gift, please denote this on the return form. Gift returns can only be exchanged; refunds are not available unless a receipt is presented.

Return Address

BECCA Cosmetics
C/- Kamino International Transport Limited
Unit 4, Mereside Park, Shield Road
Ashford, Middlesex TW15 1BL ENGLAND

Should you have any questions pertaining to a return, please contact us.

Damaged packaging

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately by calling +44 20 7352 4007. If possible, the carrier will inspect and pick up the damaged package and the damaged product will be replaced.

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